LIDERES EN SOLUCIONES FARMACEUTICAS Y DE DIAGNOSTICO SA DE CV, also known as Medonefarma, with address at Calz. Gral. Mariano Escobedo 476 – Piso 12, Chapultepec Morales, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX, Mexico, and internet portal medonefarma.com, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

Data collection

As a result of our operation, Medonefarma may collect your personal and, where applicable, sensitive data in various ways through its website www.medonefarma.com and other digital properties belonging to it or its subsidiaries.

Medonefarma may collect the following data:

Personal data collected.

In order to carry out the purposes described in this privacy notice, we will use the following personal data:
• Name.
• Federal Taxpayer Registry (RFC).
• Date of birth.
• Nationality.
• Address.
• Home telephone number.
• Cell phone number .
• Email.
• Handwritten signature.
• Electronic signature.
• Age.
• Work address.
• Tax information.
• Credit card number, City and state of residence.
• For the sale of some products, in the case of health professionals, professional license number.

Furthermore, in compliance with the requirements of the General Health Law (“LGS”), we inform you that in the case of the sale of controlled medicines, it is necessary to retain the corresponding medical prescription, which may contain sensitive personal data, as it reveals aspects related to your current and/or future health status. We inform you that your consent for the processing of this type of data is exempted by being provided for in the LGS. Likewise, we inform you that in order to comply with any current legislation or requirement of a competent authority, your personal data may be collected.

For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request: • To identify you
• To purchase your medication
• To deliver your medication to the address you indicate
• Compliance with Pharmacovigilance and Quality Assurance
• Registration of users, clients and suppliers
• Nutritional and psychological support programs
• To carry out payment processes; home delivery; online purchase; billing; collection
• To follow up or respond to your requests for information through the contact methods on our website
• To address questions, complaints, claims, clarifications, suggestions, returns
• Administration of websites and computer applications
• Activities related to access control and safeguarding of material and human resources within the facilities of the person responsible.

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow us and facilitate us to provide you with better service:

• To conduct satisfaction surveys (via phone calls).
  • To evaluate the quality of the service.
  • To send mailings (emails with advertising) to customers whose email address is in our database for marketing or advertising purposes, to send WhatsApp messages, text messages to customers whose cell phone number is in our database for marketing, advertising, offers, notices, promotional messages or to remind them about the purchase of products.
  • Communication through means of call center or other similar service to remind you about the purchase of products or to make you aware of new products or services, whether our own or those of business partners.
  • Marketing or advertising.
  • Commercial prospecting.

Data Transfer.
In terms of article 37 of the Federal Law on Protection of Personal Data Held by Private Parties, Medonefarma may be required to transfer your personal data to third parties without your prior consent when (I) the transfer is provided for by law; II (When the transfer is necessary for prevention or medical diagnosis, the provision of healthcare, medical treatment or the management of healthcare services; (III) When the transfer is made to controlling, subsidiary or affiliated companies under the common control of the controller or to a parent company or to any company under the same group as the controller that operates under the same internal processes and policies; (IV) When the transfer is necessary by virtue of a contract entered into or to be entered into in the interest of the owner by the controller and a third party. Likewise, Medonefarma acts as a Processor when receiving personal data from clients by acting as a logistics operator by supporting them in various processes, for which it follows strict confidentiality and security measures by signing the necessary Contracts in which personal data is protected.

Likewise, Medonefarma may transfer all or part of your data to service providers that support us in some process, for example (i) companies that provide us with fraud prevention software services; before transferring information to these providers, we make sure to sign contracts that oblige these companies to protect your personal data.

If you contact Medonefarma via WhatsApp Web, please note that your personal data (with the exception of sensitive personal data) may be collected through this platform that allows the exchange of text and/or voice over the Internet.

The processing of personal data provided when using the aforementioned service (text and/or voice) is governed by both this privacy notice and the WhatsApp Privacy Notice, so we invite you to periodically read this document and the provider’s Privacy Notice before using this service.

Security measures: Medonefarma has adopted the necessary administrative, technical and physical security measures via third parties to protect your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing.

USE OF (SSL).- The security and confidentiality of the data that users provide when purchasing a product online will be protected by third party secure server under the Secure Socket Layer (SSL) protocol, so that the data sent will be transmitted encrypted to ensure its protection.

ARCO RIGHTS
You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (rectification); that we delete it from our records or databases when you consider that it is not being used appropriately (cancellation); as well as to oppose the use of your personal data for specific purposes (opposition). These rights are known as ARCO rights. You, as the owner, may, within a period of five business days from the date you provided your information, express your refusal to the processing of your personal data for the purpose of carrying out marketing, advertising and commercial prospecting projects or any other purpose not necessary to comply with the legal relationship that unites you with Medonefarma, or at any time, revoke the consent you have given us for the processing of your personal data, as well as exercise your ARCO rights. To exercise any of the ARCO rights, you must submit the respective request through the following means: The form to exercise your ARCO rights can be downloaded here .

The exercise of ARCO rights may be carried out by sending your request, using the suggested format available at www.medonefarma.com/avisodeprivacidad , taking it personally to the address located: Calz. Gral. Mariano Escobedo 476 Piso 12, Chapultepec Morales, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX.

In relation to the procedure and requirements for exercising your ARCO rights, we inform you of the following: • By what means can the owner and, where applicable, his representative, as well as the latter’s personality, prove their identity?
• A simple copy in printed or electronic format of his or her voter ID card, passport or Visa Fm2 or Fm3) or, where applicable, the legal representation of the owner (simple copy in printed or electronic format of the simple power of attorney with the autograph signature of the owner, the representative and their corresponding valid official identifications: voter ID card, passport or Visa Fm2 or Fm3).
• What information and/or documentation must the request contain?
• A clear and precise description of the data in respect of which you seek to exercise any of the ARCO rights. Any other element or document that facilitates the location of the owner’s personal data.
• In how many days will we respond to your request?; twenty business days
• By what means will we communicate the response to your request?; by the same means by which you submitted your request or, where appropriate, by any other means agreed with the owner.
You can contact us at the addresses info@medonefarma.com.

You may revoke the consent you have given Medonefarma to process your personal data in the future. However, it is important for you to bear in mind that we will not be able to respond to your request or terminate the use immediately in all cases, as we may be required to continue processing your personal data due to some legal obligation. Likewise, you should consider that, for certain purposes, the revocation of your consent will imply that we cannot continue providing you with the service you requested, or the conclusion of your relationship with us. Upon your revoke request this request is permanent and no future use of Medonefarma or any of it’s subsidiary services including but not limited to websites, this is our policy. 

To revoke your consent you must submit your request through the following means:

To revoke your consent, you must submit your request to the following address: Calz. Gral. Mariano Escobedo 476 – piso 12, Chapultepec Morales, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX, Mexico, presenting in writing your wish to revoke your authorization and specifying the activity for which you have consented to the processing of your data, accompanied by a copy of your official identification with signature and photograph. The request for access, rectification, cancellation or opposition must contain and be accompanied by the following:

• The name and address or email address of the owner.
  
• Documents proving the identity of the owner, or where applicable, the legal representation of the person acting on his or her behalf
  
• The voter ID card or passport.
  
• A clear and precise description of the personal data in respect of which the owner seeks to exercise any of the aforementioned rights.
  
• Any other element or document that facilitates the location of the owner’s personal data.
  
• Clearly specify whether the request is for access, rectification, cancellation or opposition.
  
• The reason for the request, and the modifications to be made in the event that the request is for the rectification of personal data.

Once the request has been made, Medonefarma will inform you, within a maximum period of 20 (twenty) calendar days, counted from the date on which it received the request, the determination adopted and, if it is appropriate, it will become effective within 15 (fifteen) calendar days following the date on which its appropriateness is communicated via email (when the email address is provided) from Calz. Gral. Mariano Escobedo 476 piso 12, Chapultepec Morales, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX, Mexico or by courier.

• The above is understood that the aforementioned deadlines may be extended on one occasion, when the particularities of the case so warrant in the opinion of Medonefarma.

For security reasons, requests to exercise ARCO rights sent to the aforementioned email address will not be processed, since it is impossible to verify the identity of the owner of the personal data and/or his/her representative through this means.

Likewise, we inform you that you have the right to initiate a Rights Protection Procedure before the National Institute for Transparency, Access to Information and Protection of Personal Data “INAI” (), within 15 (fifteen) business days following the date on which you receive the response from Medonefarma, or in case of not receiving a response, after the end of the period of 20 (twenty) business days counted from the date of receipt of your request to exercise rights.

Limitation and/or Disclosure of your personal data.

You may limit the use or disclosure of your personal data by sending your request to info@medonefarma.com or by personally delivering your request to the aforementioned address. The requirements to prove your identity, as well as the procedure to process your request will be governed by the same criteria indicated in the previous section. If your request is approved, Medonefarma will register you on the corresponding exclusion list, it is the policy of Medonefarma parties added to the exclusion list are permanent. 

The use of tracking technologies on our website

We inform you that on our website we use cookies, may use web beacons or other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience when browsing our website. The personal data that we may collect through these technologies will be used for the following purposes:

• General statistics.
  
• Evaluation of the user experience on each website.
• Monitoring of advertising campaigns.
  
• Advertising purposes.

The personal data we obtain from these tracking technologies are as follows:Usernames and identifiers.

• User’s preferred language.
• Region in which the user is located.
• User’s browser type.
• User’s operating system type.
• Date and time of the start and end of a user’s session.
• Web pages visited by a user.
• Searches performed by a user.
• Advertising reviewed by a user.
• Lists and consumption habits on shopping pages.
• Type of device.
• Screen resolution.
• Demographic data (age and gender)

To learn how to disable these technologies, please refer to the following medium:

Depending on your browser type, you can access the following links.

• https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es-419.
• https://support.microsoft.com/es-mx/help/17442/windows-internet-explorer-delete-manage-cookies .
• https://support.mozilla.org/es/kb/Deshabilitar%20cookies%20de%20terceros .
• https://support.microsoft.com/es-mx/help/4468242/microsoft-edge-browsing-data-and-privacy .
• https://support.apple.com/es-mx/guide/safari/sfri11471/mac .

Medonefarma may modify, update, extend or otherwise change the content and scope of this Privacy Notice at any time and at its sole discretion. Medonefarma will post any material changes to this Privacy Notice on the website www.medonefarma.com under the “ PRIVACY NOTICES ” section. We ask that you regularly and periodically consult our site to stay informed of any updates.

Update date, December 2024.